TECHNICAL SUPPORT

Eco-Tec representatives are available round-the-clock, seven days/week, 365 days/year, for technical assistance – through our EcoServ-Customer Service Program.

To Reach a Representative

  • For emergency service, call our after hours hotline at 1-416-236-6745.
    The hot line will contact the service representative of your choice, or, if not immediately available, the next service representative on call.
  • During office hours 8:00 a.m.-4:30 p.m. EST, toll-free 1-800-478-5517 or 1-905-427-0077
  • Email ecoserv@eco-tec.com
  • Or fax 1-905-427-4477

Our EcoServ Customer Service Program offers specialized direct-from-the-factory service, including Quality Assurance Programs

Quality is assured with strict quality standards and inspection at each stage of the manufacturing
process. Equipment is calibrated, tested and certified at the factory by our Customer Service
Supervisors prior to shipment. All ion exchange resins are tested for quality in our own lab.
All resins used are traceable to original lots and samples are retained for reference.

Lifetime Performance Monitoring Program

System performance may be monitored by having the operators record key parameters on customized
data log sheets that include tolerances. Log sheets are faxed or emailed to Eco-Tec and reviewed by
CSR’s. Feedback is provided, noting trends and recommending action.

On-Site Service Support

Careful system design, comprehensive training and documentation coupled with round-the-clock telephone
assistance minimize the need for on-site technical service. If the need arises, however, a CSR
can often be on-site within 24 hours.

Parts Availability

Eco-Tec maintains a large inventory of replacement parts. Many common items such as resin, valves
and fittings can be shipped within 24 hours.

Operator Training

Eco-Tec offers two levels of training, on-site and factory. Both levels can include operator certification
and detailed manuals that describe operating procedures, techniques, and component information.

24 Hour Technical Support

With Eco-Tec’s 1-800-478-5517 Customer Service Hot-line your CSR is available by phone 24 hours
per day, 365 days per year, to help with any aspect of the system operation.

Warranty Against Defects

As a result of careful selection of components, extensive life cycle testing, and long term operating
experience, most Eco-Tec system components are covered by a standard one year warranty against
defects in material, workmanship or design.

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